Processing time: We're committed to fulfil your custom order within 14 days of your order being placed. As your artwork is made to order , by placing an order you acknowledge the fulfilment times.
Order placement & creation:
Day 0-2: Photo selection and greyscale analysis
Day 2-6: Creative brilliance gets under way
Day 7-10 (no later than): You'll receive progress report of your portrait. How exciting!
Day 10-14: Final touches are done on your portrait before being packed for shipment
Shipping costs: This product comes with FREE shipping Australia-wide
Click and Collect: Yep - we have in-store Click and Collect at our South Melbourne Market Store. Please note the trading hours. Wednesday, Saturday and Sunday 8am to 4pm, Friday 8am to 5pm. Orders placed on market days are ready in 1 hour. Orders outside of this are available the next trading day.We'll send you an email notification when your order is available for collection. Remember to bring your confirmation email for pickup.
Exchanges/Returns: We hope you love your one of a kind portrait when it arrives at your doorstep. There are no reimbursed returns or exchanges on this item for change of mind.
By placing an order you acknowledge the elements that are at the artist discretion.